Frequently Asked Questions
At Urvera, we believe in clarity, transparency, and thoughtful craftsmanship. This FAQ section is designed to answer the most common questions about our handcrafted marble and stone products, ordering process, customization, shipping, and care.
Whether you’re exploring our collections for the first time or placing a custom order, you’ll find helpful information here to guide you at every step. If you don’t see your question listed, our team is always happy to assist you directly.
Each Urvera piece is made with care, packed responsibly, and shipped with attention to detail — and this page helps you understand exactly what to expect.
Urvera ships orders using reliable courier partners such as DHL, Blue Dart, and Delhivery, selected based on your location and order size. For larger or bulk orders, secured freight services may be used. All shipments are carefully packed to ensure safe delivery.
Most Urvera products are handcrafted to order.
Shipping time: 5–10 business days internationally Exact timelines are shared once your order is confirmed.
Shipping time: 5–10 business days internationally Exact timelines are shared once your order is confirmed.
All Urvera products are handcrafted in India by skilled artisans using natural marble and stone. Orders are shipped directly from our workshop to destinations worldwide.
Yes. Urvera specializes in custom marble pieces. You can request size adjustments, stone variations, or design modifications. Simply contact us with your requirements, and our team will assist you.
Since marble is a natural material, every Urvera piece is unique. Slight variations in color, veining, and texture are part of the stone’s natural beauty and craftsmanship.
In the rare event of damage during transit, please contact Urvera within 48 hours of delivery with clear photos. We will review the case and provide a suitable resolution.
Clean with a soft, damp cloth. Avoid harsh chemicals, acidic cleaners, or abrasive pads. With proper care, Urvera stone pieces will last for generations.
You can reach us through the Contact Us page or email us directly. Our team is happy to assist with product questions, custom orders, or shipping details.
